Privacy policy - My Brazilian Doctor

1. Nature of the Data We Handle

Because we provide medical services, we process:

a) Personal Identification Data

  • Name
  • Date of birth
  • Nationality
  • Contact details (email, phone, WhatsApp)

b) Health and Medical Data

  • Symptoms and medical history
  • Medications in use
  • Allergies
  • Diagnoses and clinical impressions
  • Prescriptions issued
  • Medical reports and consultation summaries
  • Laboratory results shared with us

Health information is classified as sensitive personal data.


2. Medical Confidentiality

All information discussed during consultations follows strict medical confidentiality in accordance with:

  • Ethical rules of the Conselho Federal de Medicina (CFM)
  • Regulations of CREMESP

Medical data is protected by professional secrecy and is only used for patient care, legal compliance, and clinical documentation.


3. How We Use Your Information

Your information is used to:

  • Provide medical evaluation and guidance
  • Issue prescriptions and medical documents
  • Follow up on your medical case
  • Maintain clinical records
  • Comply with Brazilian medical and legal obligations
  • Improve service quality

We do not sell personal or medical data.


4. Prescriptions Platform

When a prescription is clinically indicated, it may be issued using a secure third-party medical prescription system:

Memed Plataforma de Prescrição
Website: https://memed.com.br

Memed is an officially registered platform that follows Brazilian healthcare regulations and digital prescription standards. Only necessary data required to generate a legal prescription is shared with this platform.


5. Laboratory Tests and Results

If laboratory tests are needed:

  • You will receive a medical lab order valid in Brazilian laboratories
  • In most cases, the patient collects results directly from the laboratory and shares them with the doctor
  • In some Brazilian laboratories, the requesting physician may have authorized access to results

In cases where the doctor receives access to results, the patient will be contacted for medical follow-up when clinically necessary.


6. Data Sharing

Your data may be shared only when necessary with:

  • Prescription platforms (e.g., Memed)
  • Laboratories (for test orders)
  • Health authorities when legally required
  • Technology providers that host secure communication systems

All partners are expected to follow appropriate security and regulatory standards.


7. Data Storage and Security

We take reasonable technical and organizational measures to protect data against:

  • Unauthorized access
  • Loss
  • Alteration
  • Disclosure

However, no digital system can be considered 100% risk-free.


8. Patient Responsibilities

Patients are responsible for:

  • Providing accurate information
  • Using secure personal devices when sharing medical data
  • Avoiding sharing confidential medical information on public networks


9. Data Retention

Medical records may be stored for the period required by Brazilian medical and legal standards for clinical documentation.


10. Your Rights

You may request:

  • Access to your data
  • Correction of inaccurate information
  • Clarification on data use

Requests can be made via the official contact channels listed on the website.


11. Cookies and Website Data

The website may collect limited technical data (such as IP address, browser type) for security and performance purposes. This does not include medical consultation content.


12. Changes to This Policy

This Privacy Policy may be updated to reflect legal or operational changes. The most recent version will always be available on this page.